Making a complaint

You can make a complaint if someone has:

• discriminated against you – treated you badly because you are different
• harassed you – treated you in a way that makes you feel uncomfortable
• bullied you – when someone says or does something to make you feel bad.

There are 2 different types of complaints:

• informal complaints
• formal complaints.

Informal complaints are when you talk directly to the person or organisation who treated you badly.

A formal complaint is written down.

You can make a formal complaint if:

• an informal complaint doesn’t work
• it isn’t possible to make an informal complaint.

When you write a formal complaint, you should include:

• your contact details
• information about you that might be important to your complaint, like your disability or gender
• what happened
• what you want to happen after you make your complaint.

Learn more about making a complaint at the Australian Human Rights Commission: Complaints website.

You can also download the Council for Intellectual Disability: Making a complaint about goods or services – Info Guide.