Making a complaint about a service

When you use a service, you have the right to:

• be treated with respect
• good quality support.

If you don’t feel like a service has done a good job, you can make a complaint about it.

To complain about the National Disability Insurance Agency, you can fill out a form on the National Disability Insurance Scheme (NDIS) website.

To complain about an NDIS service, you can contact the NDIS Quality and Safeguards Commission.

To complain about a healthcare service, you can:

• talk with the service
• contact the Australian Health Practitioner Regulation Agency.

To complain about a government agency, you can contact the Commonwealth Ombudsman.

To learn more about making a complaint, download the:

• Council for Intellectual Disability: Making a complaint about goods or services – Info Guide
• NDIS Quality and Safeguards Commission Easy Read Fact Sheet: Handling Complaints and Fixing Problems